For UK orders, delivery typically takes 2–6 business days. For international orders, it usually takes 6–14 business days, depending on the destination and local postal services.

Yes! As soon as your order is dispatched, we’ll upload your tracking details. You can track your order anytime on our ‘Track Your Order’ page.

Absolutely. We ship to most countries worldwide. Delivery times vary depending on your location.

While most orders arrive on time, shipping delays can happen due to customs, weather, or high seasonal demand. If your order is significantly delayed, please reach out to us, and we’ll be happy to help.

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

Simply contact our support team at info@phase5retail.com with your order number. We’ll provide instructions for returning your item.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We accept major payment methods, including Visa, Mastercard, PayPal, and other secure options available at checkout.

We process orders quickly, but if you contact us within a short window after placing your order, we’ll do our best to help. Once dispatched, orders cannot be changed or cancelled.

Please contact us within 48 hours of receiving your order with your order number and photos of the item. We’ll resolve it quickly by sending a replacement or issuing a refund.

You can reach our support team via info@phase5retail.com or by using the contact form on our website. We aim to respond within 24 hours.