Refund policy

Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

 

How to Start a Return

To start a return, please contact us at info@phase5retail.com.

Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

For any return-related questions, contact us at info@phase5retail.com.

 

Damages and issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it for you.

 

Exceptions / non-returnable items

The following items cannot be returned:

Perishable goods (such as food, flowers, or plants)

Custom or personalized products

Personal care items (such as beauty products)

Hazardous materials, flammable liquids, or gases

 

Unfortunately, sale items and gift cards are non-returnable.

 

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

 

Exchanges

The fastest way to receive a replacement is to return your item first. Once your return is accepted, you can place a new order for the desired item.

 

European Union 14 day cooling off period 

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition received  -  unworn or unused, with tags, and in original packaging and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@phase5retail.com.